Privacy Policy

1. Information We Collect

When you use our chatbot training service, we collect:

• Website content — we scrape and process the content of the URL you provide to train a chatbot specifically for your use.
• Personal information — name and email address you provide during the training form.
• Chat queries — questions you ask the trained chatbot are stored to improve responses.
• Usage data — anonymized analytics about how you interact with the platform.

2. How We Use Your Data

Your data is used exclusively to:

• Train and operate the AI chatbot for your website.
• Improve our AI models and service quality.
• Communicate with you about your account and our services.

3. Data Storage & Security

We store your data securely using MongoDB Atlas with encryption at rest and in transit. We retain your chatbot training data for as long as your chatbot is active, or until you request deletion. We implement industry-standard security measures to protect your information from unauthorized access.

4. Third-Party Services

We use the following third-party services that may process your data:

• MongoDB Atlas — database hosting
• OpenAI / LLM providers — AI model inference for chatbot responses
• Vercel or hosting provider — application hosting

5. Data Deletion Request

You have the right to request deletion of your chatbot training data at any time. Once we process your request, all scraped website content, chat history, and associated data will be permanently removed from our systems within 7 business days.

To request data deletion, please email us at support@pranex.in with the subject line "Data Deletion Request" and include the website domain you used for training.

6. Cookies

We use essential cookies to remember your theme preference and cookie consent choice. No tracking or advertising cookies are used without your explicit consent. You can manage your cookie preferences through your browser settings at any time.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (see Section 5).
• Object to processing of your data.
• Request portability of your data.
• Withdraw consent at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@pranex.in.

Last updated: July 2026